PRIVACY POLICY
MISC INFORMATION
1. Introduction
Tetra House ("Tetra House," "we," "us," or "our") is a licensed cannabis distributor operating in San Francisco, California. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or do business with us as a customer, vendor, or partner.
By using our website or services, you acknowledge the practices described in this policy. If you do not agree, please do not use our website.
2. Who We Are
Tetra House operates under a California state cannabis distribution license and a City and County of San Francisco permit. We were previously known as Prince Diamond.
Business name: Tetra House (formerly Prince Diamond)
Address: [BUSINESS ADDRESS]
Email: [PRIVACY CONTACT EMAIL]
Phone: [PHONE NUMBER]
3. Information We Collect
Information you provide to us. This may include your name, business name, contact details, and other information you choose to give us when you communicate or do business with us.
Information collected automatically. When you use our website, we may automatically collect certain technical information about your visit and device.
Information from other sources. We may receive information from public records, regulators, and other lawful sources.
Age. Our website is intended for adults 21 and older. We do not knowingly collect personal information from anyone under 21.
4. How We Use Information
We use personal information to:
Respond to inquiries and communicate with you
Operate and manage our business and relationships with customers, vendors, and partners
Meet legal, licensing, and regulatory requirements
Maintain our website and keep it secure
Prevent fraud and protect our rights and those of others
5. How We Share Information
We may share personal information with the following categories of recipients:
Service providers who help us operate our business
Regulators and government agencies, when required for licensing and compliance
Business partners, as needed to carry out our business
Legal and safety recipients when required by law or to protect rights, property, or safety
Successors in connection with a merger, sale, or transfer of our business
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies. You can control cookies through your browser settings, though blocking some may affect how the website functions.
We will honor opt-out preference signals where required by applicable law.
7. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including meeting legal, accounting, and regulatory record-keeping requirements. California cannabis regulations require licensees to keep certain business records for a minimum period, and we retain those records accordingly.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may give you the right to:
Know what personal information we collect, use, disclose, and share
Access a copy of the personal information we hold about you
Correct inaccurate personal information
Delete personal information, subject to legal exceptions (including cannabis record-keeping rules)
Opt out of the sale or sharing of personal information
Limit the use of sensitive personal information
Not be discriminated against for exercising these rights
To make a request, contact us at [PRIVACY CONTACT EMAIL] or [PHONE NUMBER]. We may need to verify your identity before responding. You may use an authorized agent to submit a request on your behalf, and we may ask for proof of that authorization. We will respond within the time required by law.
10. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
11. Legal Status
We comply with California and San Francisco law, and we may be required to disclose information to authorities as those laws direct.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of our website after changes means you accept the updated policy.
RETAILER RETURNS
MISC INFORMATION
Time limit:
Return products within 30 days of receiving them. Some exceptions may allow up to 45 days.
Condition:
Products must be unopened, full, and in their original condition, with no added labels. We cannot accept expired products or products with a certificate of analysis (COA) older than 12 months.
Paperwork:
Each return requires a Tetra House return order, the Metrc tags, the Tetra House invoice, and a Metrc manifest signed by the driver.
Defective products:
Email with the order number, product quantities, and your contact information, and we will arrange the return.
Non-defective products:
If the products have already been received in Metrc, we typically offer a discount or credit toward a future order.
Fees:
Service and handling fees apply to returns.
MISC TERMS
MISC INFORMATION
Terms of Sale:
All sales by Tetra House are made to licensed cannabis businesses only. Orders are subject to product availability, our current pricing, and the payment and delivery terms agreed in writing for each order. Title and risk of loss transfer upon delivery and acceptance, as documented in the signed manifest. Returns are governed by our Retailer Returns Policy. Tetra House may decline or cancel any order that does not meet legal or licensing requirements.
Licensing Verification Policy:
Tetra House sells only to businesses holding a valid, active California state cannabis license and any required local permit. Before opening an account or shipping an order, we verify the customer’s licensing information. We may suspend or decline service if a license is expired, suspended, revoked, or cannot be verified. To set up an account, contact us at [EMAIL].
Compliance and Product Safety Statement:
Tetra House is a licensed cannabis distributor operating under California and San Francisco law. We follow applicable requirements for testing, packaging, labeling, transport, and Metrc track-and-trace. If you have a product concern or complaint, contact us at [EMAIL] with the product name, batch details, and order number, and we will review it promptly. We will take recall actions as required by law.
Accessibility Statement:
Tetra House is committed to making our website accessible to everyone, including people with disabilities. We continue working to improve the experience for all visitors. If you have trouble using any part of our website, please contact us at [EMAIL] or [PHONE], and we will work with you to help.
Equity and Community Statement:
Tetra House began as Prince Diamond, a San Francisco cannabis equity business, and we carry that mission forward. San Francisco’s equity program was created to open opportunities for communities most affected by past cannabis enforcement, and we are proud to have grown within it. We are committed to operating with integrity and supporting the communities that shaped our business.
info@tetrahousesf.com
415-714-8025
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C11-0002071-LIC - no products distributed or sold out side of California